FAQs

Questions About Our Products

GalaxyBit is a professional manufacturer with over 6 years’ experience in Fiber Optic Transceivers and High Performance Cables. We have strict quality control system and all the products have undergone severe compatibility test, 48h temperature circle test, etc before launch in the market.
All our products are manufactured in strict compliance to MSA standard, they can work well with those brands that do not have compatibility requirements, such as, IBM, DELL, SUN, etc But some brands such as CISCO, HP, Juniper etc, might need their private coding inside for compatibility, if you can let us know the brand and model of your systems , we might solve the compatibility issue before goods delivered.
Because We are original manufacturer and we sell with direct marketing prices.
The sticker! Other than the Cisco sticker, a CISCO DS-SFP-FC8G-LW is identical to a GalaxyBit’s SFP-8.5G-LR.

Questions About Our Order Policy

GalaxyBit holds large stock of communication products. 90% of regular orders can be delivered within 2 days.
We cannot offer free samples, but as we have no minimum quantity limit, you can buy individual samples directly from us.
We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully. For large volume order quotation, pls contact directly with us for discount discussion.

We are professional manufacturer with R&D department. We have the ability of ODM & OEM, welcome for further discussion.

Of course! When you order larger quantities, you automatically receive greater discounts. If you want to have face to face negotiation with us, just contact us directly!
Yes, we can. In fact, this is a great way for you to have a far bigger selection of merchandise than you can possibly carry inventory for. Take orders from your customers and have the goods shipped directly from GalaxyBit as if they came from you! You may even put our product images and descriptions on your own website so your customers can see what you have. If you ask us to do drop shipping for you, pls contact us directly.
Maybe. It depends on which country you are receiving the goods in.

Tax is a complex issue, because it depends which country you are receiving the goods into. Some countries are easy to import into, and have few restrictions and no taxes. Other countries are ultra restrictive and have high taxes. Before you start importing bigger quantities of China electronics to your country, you’ll need to research what the law and practices are in your country (or shipping destination countries if you are drop shipping internationally).

In general all the paperwork required for clearing your goods through customs is provided by us (GalaxyBit). Usually the shipping invoice and courier waybill included with all shipments from GalaxyBit is sufficient.

Sometimes additional paperwork such as product licences are required by customs. We track all of your shipments until they reach you, so if there is such a requirement, we will respond to it promptly on your behalf, usually without the need for you to take any action.

You may need to show a copy of the shipping invoice to receive your products in some cases, and we will give you the papers you need on request.

It is your responsibility to confirm the details of the shipping paperwork with GalaxyBit before the goods are sent out. We will follow your instructions for customizing the shipping documentation according to your requirements, and you, as the importer, bear full responsibility for any exception arising from this paperwork.

Yes. GalaxyBit allows most products to be sending back for a refund within 15 days after customer get the products. We’ll refund your payment when we receive the back. Additional deductions for all refunds will be made depending on current market value.
We accept 100% TT ( Telegraphic Transfer) in advance for small orders ( value under USD20000). For some big orders, we can accept 30% deposit, 70% balance before shipment. But for the regular customers , we may accept the credit terms like Net 30 days. For very small orders , we can accept Paypal payment. We are doing the best to match your demand.

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If you have any other questions, you can directly email us, we will reply as soon as possible, thank you.

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